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FAQ

  • How do I know if you are a reliable and genuine seller?
    SanHachi commenced from the year 2008, registered with the Philippine's Department of Trade and Industry. It started as outsourcing company and telemarketing services. Recently, it has ventured into online trading and purchasing accompanied by associates and well-known distributors by putting up www.sanhachionline.com. But before that, SanHachi has been selling and endorsing in Japan prefecture. In fact, some of the initial buyers of SanHachi are previous clients of their own.
  • Can I order directly from you without registering at SanHachi Online Store?
    Technically, you can contact us via email or call our business phone number without joining SanHachi Online Store. However, we highly recommend registering with us when purchasing our products so that we will have a record of all our transactions. Signing in also enable us to keep track of your information and buying history. In turn, this helps us improve and customize our products according to your needs.
  • Are there a minimum number of items that I need to buy?
    No. You can buy as many as you want. Besides, the buyer shoulders the shipping, so we do not have a minimum purchase. However, for International buyers, we do recommend to purchase at least 1kg in weight to maximize your shipping cost.
  • How do I buy items from SanHachi Online Store?
    You will need to register first at SanHachi Online before you can use our shopping cart. This is done to discourage fake buyers who simply click away for fun and inundate our inboxes with fake orders. When registered, you can use our cart and simply "add an item" to your shopping cart. After you have done this. You will go to our view cart and check what preferred payment type, and shipping address, and if you agree to the terms and conditions.
  • How do I receive the Items?
    For Philippine Buyers - We use local courier services, which is 2 to 4 business days door-to-door delivery, or 1-2 business days for expedited shipping. For International Buyers - We use Philippine Post EMS for more cheaper service but reliable, than using international couriers. But the delivery can take up to 5 to 30 days to reach you. For buyers wanting immediate delivery, you can request to us what courier would you prefer (FedEx, LBC, Air21, DHL, etc). But the buyer will shoulder the charges that will estimate to $20 to $45 per kilogram depending on the weight and designation.
  • Is Sanhachi Online Store is safe and secured from online purchasing?
    Yes. Your privacy is of great concern to us at SanHachi Online Store. The information we collect on this site is only used for its stated purpose. We do not sell or share any of the confidential information we collect with any third parties. We collect information from our existing customers when they transact through our online purchasing facility. This is done so we can confirm they are an existing customer. We collect information from potential new customers who choose to apply for our various products and services through our online application forms. We need this information to see if you meet our customer requirements. We collect Internet to access information about all visitors to our site. This information is limited to that needed to adequately log access to the Internet. We use this information to help us design a better site for all our site visitors. Information security is one of our highest priorities. We use state-of-the-art software and other technologies to prevent unauthorized users from accessing our systems, especially those accessible from the Internet.
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