STORE POLICY

OUR SHIPPING POLICY

How We Do It

SHIPMENT & TAX CHARGES: 

     Shipping charges are calculated automatically during the checkout process. Shipping information and policies, items typically ship out within 1 business day after you place your order. When your item does ship out, you will be emailed the tracking number from us. Please note, that the day an item ships out is not considered a courier time-in-transit day. 

     We do not ship to APO/FPO addresses. We do not ship to P.O. boxes. 

     We are not liable for any mistakes, typos, oversights, etc. that customers do not inform us about within 30 minutes of placing the order. Please contact us at info.poyprospero.teorama@gmail.com. Customers are responsible for all return-to-sender fees if a package is refused or returned to us for any reason. If this occurs, customers will only be refunded 50% of the price of the returned item itself. Shipping costs are never refunded.

FREE SHIPPING POLICY (Philippines Only):

     SanHachi has dedicated the best service to our clients. Orders over ₱4,999.00 qualify for free shipping. Free shipping promotions are available on domestic shipments, within three (3) to five (5) business days, in the Philippines only.

EXPEDITED SHIPPING POLICY (Philippines Only):

     SanHachi is finding ways to have the best service to expedite the shipping efficiency to our customers. We expanding our shipping capability for our clients that want their orders to be fast and effective. Expedited shipping promotions are available on domestic shipments, within one (1) to three (3) business days guaranteed in the Philippines only or money back (Shipping fee will be refunded if delivery is delayed).

     Note: All imported items and imported supplies are not included in the expedited shipping promotions.

INTERNATIONAL SHIPPING POLICY:

     Shipping charges to international destinations will be emailed after the checkout process. We will immediately send you the invoice together with the shipping fee to your subscribed email to us.  We ship internationally via E.M.S. or any chosen International Courier. The recipient you type in the Ship-To fields will be responsible for any customs charges, duties or taxes at the time the package is delivered. Refunds will NOT be given for any refused packages delivered to countries other than the Philippines. 

     No refunds will be given for items that are seized due to import policies or restrictions at your local customs office.  We will not be held liable for any customs duties or taxes that arise from your local customs office.  We will also not be held responsible for any additional fees the local carrier in your country may charge.  Our international shipping prices reflect the base shipping charge, not including customs duties, taxes, and country-specific fees.  Our fees ONLY reflect the cost for us to ship your order to your country.  If you refuse to pay your local duty or tax and the carrier bills SanHachi for the unpaid charges, we will recharge you for the applicable amount. Failure to pay customs duties and taxes may also jeopardize or terminate your ability to place future orders with us.  If you are unsure of your country's import policies, please check with them before ordering.

FOR LOST / DELAYED / MISSING ORDERS / BACKORDERS:

     In very rare situations, we ship an item out of our warehouse and the courier scans are delayed.  In even rarer situations, courier scans never occur and we need to consider the package lost.  We do not consider a package lost until 10 days have passed since the item was originally shipped out of our warehouse.  We are very sorry for any inconvenience or disappointment a situation like this can cause, however, we are very strict about this policy and there are no exceptions.  Once 10 days have passed and if there is still no tracking information, we will re-ship your package via any leading courier Home Delivery.  We are unable to provide expedited shipping for any courier lost or delayed packages.

     And for the items or products that are back-ordered. You will not be charged for these items until they actually ship. Payment will be returned for back-ordered items or you can make a replacement for the items with the same value. And back ordered items are qualified for free shipping and handling fees. The total order value, however, will be shown on the packing slip that is included with your shipment.

RETURNS

The Small Print

This is your Return Policy Section. It’s a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward return or exchange policy is a great way to reassure your customers that they can buy with confidence - and keep coming back for more!

WARRANTY DISCLAIMER

About Our Policy

This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.

OUR PRIVACY POLICY

Your Data is Secure

This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!